Terms and Conditions
These terms and conditions should be read in conjunction with the Privacy & GDPR Policies.
Consent
By using this website and service, you hereby consent and agree to the Terms and Conditions.
Security & Confidentiality
GOYOᑌ endeavours to provide a secure and confidential service. The service utilises the Zoom platform with TLS encryption and sessions are conducted in a private and secure environment with no interruptions. The technology equipment is regularly updated with anti-virus software, well maintained, stored in a safe environment and password protected. All sessions are carried out in a secure private environment without interruptions.
Clients are responsible for their privacy and security, and noise cancelling earphones are recommended.
Clients using the services of GOYOᑌ are responsible for the maintenance and protection of their own technology and for regularly updating their security software. Clients are not permitted to record any part of the sessions. Clients are responsible for making the necessary arrangements to ensure confidentiality from their end during sessions and afterwards where devices may be shared. GOYOᑌ accepts no responsibility for client’s devices, nor any technical difficulties occurring in connection with www.getoutofyourownways.com

Personal data is required for GOYOᑌ’s own records and may be stored in a secure file and may not be released to a third party except under court order.
Clients accept that there are limits to confidentiality. While the content of the sessions and the client’s identity is treated with the strictest confidence, this may cease should the client disclose information which indicates that the client’s safety or others is at risk. In all instances where it may be necessary to break confidentiality the client will be informed prior to any action being taken.
All records and data relating to the session remains the property of GOYOᑌ and no part of session content may be used by any other party for publication in any form or use in study without the written consent of GOYOᑌ.
Terms of Use
GOYOᑌ provides professional wellbeing support service focusing on personal development and navigating the regular life challenges that come our way. The four service branches of GOYOᑌ, Life coaching, Conscious Parenting, Mother-Daughter Coaching and Mindful Living, facilitate an accompanied journey into self-exploration. However, clients are fully responsible for their actions, decisions and behaviours, during, between and after sessions.
It is important to understand that GOYOᑌ is NOT a clinical mental health service and does not address clinical concerns and disorders. However, GOYOᑌ can provide suitable referral options for an individual upon request. Should it become apparent during a session that a client may need other services, they will agree to being put in contact with / referred to a suitbale mental health professional.
You must be 18 years of age or older to access GOYOᑌ services, or provide written parental consent.
Clients must complete and sign the new client intake forms prior to their first session of individual or group programs providing relevant information on their current needs and declaring that they understand and agree with the Terms and conditions.
The completed client intake forms will guide whether our GOYOᑌ services are suitable for your current needs. If deemed that our GOYOᑌ services are not a match at that time, a full refund will be provided.
The contract of engagement in sessions with GOYOᑌ is subject to acceptance by the client that the terms of use and the confidentiality and security policy have been accepted and understood. By accepting the terms of use clients permanently agree to release and indemnify GOYOᑌ from all actions, suits, lawsuits and claims originating from sessions provided by GOYOᑌ.
Sessions
Sessions are of a set appointment time. Clients are responsible for ensuring that they are available to start the session on time. As all sessions will end on time, sessions that do not begin on time will be of a reduced time but subject to the full price.
Clients are required to turn on their cameras for every session and ensure their speakers and microphone are working well.
Sessions affected by technical difficulties or cancellations on behalf of GOYOᑌ will be subject to a full refund or a rescheduled session. Clients may end sessions at any time but in the interest of closure all clients will be asked to attend for a closing session.
Cancellations
If an individual appointment is cancelled for a genuine* reason 48 working hours before an appointment there will be no charge. However, if multiple appointments are cancelled, GOYOᑌ retain the right to charge for cancelled appointments.
All appointments cancelled within the last 48 working hours before an appointment, will be charged as it will be deemed too late to offer it to someone else.
Group program appointments will not be refunded for non-attendance.
Cancellations by GOYOᑌ will result in a full refund or a rescheduled session as per the client’s request.
*Medical emergency, bereavement or similar.
Conduct
While sessions provide the space for clients to explore their thoughts and feelings, some of which might be difficult, threatening or abusive behaviour will not be acceptable. Each client is expected to respect any other person attending the session. Disrespectful behaviour may result in the session ending for that client and being liable for the full session cost.
Clients and all users of the site https://getoutofyourownways.com are not permitted to attempt to damage the site in any way through the introduction of viruses, Trojans, trolls, or any form of malicious or harmful technology. Details of any breach of this will be forwarded to the relevant authorities.
Payment
All payments are made through Stripe or PayPal at least 48 hours prior to the appointment time.
In cases where Stripe or PayPal is not an option, alternative payment options can be arranged, at the discretion of GOYOᑌ. For information on cancellations please refer to cancellations section.
Agreement
By accepting the terms and conditions clients agree to comply with the following:
• Clients must be over 18.
• Clients have read and agree to the policy on terms and conditions and understand their implications.
• Clients have completed and submitted the New Client Information Form to GOYOᑌ in its entirety prior to their first session.
• Clients agree that the use of the service is for online wellbeing services and not a clinical mental health service.
• Clients are not permitted to record sessions under any circumstances.
• Clients accept that the publication of details pertaining to sessions must not be undertaken without the prior written consent of GOYOᑌ.
• Clients accept that contact between the client and GOYOᑌ take place within the session, the only exceptions being for the purpose of cancellation or rescheduling or as per contracted by client and GOYOᑌ.
• Clients agree to disclose honestly their medical history and all current medications.
• Clients understand that this is not a free service and that all sessions are subject to payment in advance.
Privacy Policy & GDPR
At GOYOᑌ, accessible from https://getoutofyourownways.com, the privacy of our visitors is a key priority. This Privacy Policy contains types of information that is collected and recorded by GOYOᑌ and how it is used. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Log Files
GOYOᑌ follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
This website uses cookies (including third party cookies) to remember choices, improve our services and analyse user behaviour to assist in our marketing and advertising. By clicking “I accept” or by continuing to use our website you give us your permission to use cookies for this purpose.
For more general information on cookies, please read "About Cookies".
Third Party Privacy Policies
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Disclosures of your personal data
We will not share your personal data with a third party without your consent other than as necessary to provide data processing services.
We may have to share your personal data with the parties set out below:
• Service providers who provide IT and system administration services. For example, Paypal or Stripe to process payments for goods and services or Chimpmail (or similar) to facilitate the sending of bulk emails.
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services. For example, we require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
General Data Protection Regulation (GDPR)
We are a Data Controller of your information.
GOYOᑌ legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:
• GOYOᑌ needs to perform a contract with you.
• You have given GOYOᑌ permission to do so.
• Processing your personal information is in GOYOᑌ legitimate interests.
• GOYOᑌ needs to comply with the law.
GOYOᑌ will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information, we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
• The right to access, update or to delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability
• The right to withdraw consent